Technology Support

Experiencing technical issues? Have a question about BVA technology? Please see below for contact information and helpful links: 


Technology Help Desk:

844.BRIDGES, Option 2 or 715.539.8360, Option 2


For detailed information on technology procedures, computer damages, and device return, read the 2019-2020 BVA Computer Technology Procedures document on the Academic Enrichment Forms page.


Please Note: For questions or issues related to online programs provided by BVA, please contact your student's Teacher and/or the Digital Librarian. Thanks!

Common Questions & Solutions:
  • Make it longer than 7 characters

  • Do NOT include first or last name

  • Have 3 of the 4 items: Capital Letter, Lowercase Letter, Number, and/or Special Symbol

Trying to change your password? Make sure it meets these requirements:

Password Requirements

Need help with that or not even sure what that means? See these support pages for different browsers:

One common fix is to clear your cache or browser history:

Clearing Your Cache

Check out this Zoom 411 doc for several things you can try!

Have sound or other issues with Zoom?

Fixing Issues in Zoom

Check to make sure you're logged in to the correct Google account. Not sure how? Check out this support article from Google on Switching Between Multiple Google Accounts

If you get an error when trying to access a Google doc or program...

Switching Between Accounts

For instructions on doing a hard reset on your HP Laptop, read How to Power Reset Your Laptop.


For instructions on restarting an iPad, read Restart Your iPad With a Home Button.

Restarting a computer or mobile device can often reset and fix issues!

Restarting Your Device

Check out this HMH Troubleshooting Steps document for things that can help.

Issues taking your HMH Math or Reading tests?

Troubleshooting HMH

Still have questions? We're here to help!!

Contact Tech Support (844.BRIDGES, Option 2 or 715.539.8360, Option 2), your teacher, or the BVA Office.  

Frequently Asked Questions




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Handbook & 


Bridges Virtual Academy | 1201 N. Sales Street | Merrill, WI 54452 | 715.539.8360 | 844.BRIDGES  © 2020 by Bridges Virtual Academy


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